Refund Policy

If you are not 100% satisfied with your purchase, you can return or exchange it within 30 days from the date of delivery. You cannot return or exchange products that are:

a. Damaged, modified or already worn by you.

b. Not listed on our website or specially crafted as per your request.

c. Repaired, re-sized or engraved by another jeweler.

All items must be returned in the original packaging. Once we receive your package, it will take up to 2 to 4 business days to process your return or exchange request. All returned items will be inspected by our Quality Assurance Team, and additional charges may apply based on the condition of the items. We will notify you of any such charges before processing your request.

Refund Policy

Once your return request is processed, the refund, excluding shipping charges, will be credited to your original payment method. Depending on your card issuer or bank, it may take between 8 to 12 business days for the amount to appear in your account.

For partial order returns, we will refund you for the returned items only. In case you fail to return the free gift, the amount mentioned on our website for that particular product will be deducted. The rest of the amount will be refunded to you.

Guidelines for Returns & Exchanges

Pack Your Jewelry Securely: Please ensure that you pack your item(s) in either the original product box or a sturdy alternative. Include a note inside the package with your name and order number. Specifically mention whether you require an exchange, return for refund or product re-sizing/repair.

Insure Your Return Shipment: We strongly recommend that you insure your shipment for its full purchase value. We cannot be held responsible for lost or stolen items.

Want more information or need help with a return or exchange? Reach out to our Customer Service Team at howdy@prettycountry.store